Virginia Beach Public Utilities contacts some customers about unusually high water use

Virginia Beach Public Utilities is contacting some customers whose household water use looks significantly higher than usual, aiming to catch leaks or other unusual usage sooner.

The city says the proactive outreach began in August 2025. Utility staff review accounts, look for spikes, and ask about possible causes such as plumbing issues, renovations, pool filling, or extra watering during hotter weather.

What residents should check

The utility says bill-to-bill changes can happen for normal reasons, including the number of service days in a billing cycle or seasonal use during hotter temperatures. If a bill looks unusually high, the city recommends checking common leak sources first, especially faucets and toilets.

Bill help after a repaired leak

Virginia Beach Public Utilities says customers who find and repair a plumbing leak may qualify for a bill adjustment. The utility’s online services page includes a request option for repaired-leak adjustments, along with account tools, billing statements, and consumption history.

For residents, the practical takeaway is simple: check for leaks early, compare usage patterns, and use the city’s online tools if a repaired leak may explain the spike.

Sources

• City of Virginia Beach blog: Public Utilities Initiates Proactive Outreach to Address Higher-than-Normal Water Use
• Virginia Beach Public Utilities: Higher Than Normal Bill