Memphis tells taxpayers why 2026 property-tax bills look different
Memphis taxpayers enrolled in the city’s Property Tax Relief or Property Tax Freeze programs may see one voucher instead of the two documents mailed in previous years. The City of Memphis says the change has led to unusually high call volume in the Treasury Division.
In a July 27, 2026 notice, the city said it added staff and extended Treasury phone hours to help residents with questions about their 2026 property-tax bills and program recertification. Memphis says the combined voucher contains the information needed to make a payment and complete recertification.
What changed on the 2026 paperwork
In prior years, participants in the relief and freeze programs received two separate documents. For 2026, Memphis combined that information into a single voucher.
The city said many callers were concerned that part of their tax bill was missing. Memphis’ explanation is that the format changed: the voucher is intended to include the necessary payment and recertification information.
The change does not mean every taxpayer qualifies for property-tax relief, a tax freeze or the quarterly-payment program. Eligibility and recertification requirements vary by program. Residents who are unsure about their status should contact Treasury or review the city’s current program materials.
How Memphis taxpayers can pay
The City of Memphis Treasury lists these payment options for city property taxes:
- Online through the city’s property-tax payment system, using an e-check, credit card or debit card.
- By telephone at (901) 636-7200, using an e-check, credit card or debit card.
- By mail with the bill stub and a check or money order sent to the City of Memphis Treasury.
- In person at City Hall, 125 N. Main St., Suite 375. The Treasury page lists in-person payment hours as 8:30 a.m. to 4:30 p.m. Monday through Friday.
- At any First Horizon Bank with the tax bill and a check or money order, under the city’s listed procedures.
Important restriction: The city says a tax-relief voucher cannot be taken to First Horizon Bank. Taxpayers with a relief voucher should use another listed payment method or contact Treasury before submitting payment.
August 31 deadline and September interest
Memphis property taxes for 2026 are due Monday, August 31, 2026. The city’s ePayments property-tax portal says interest equal to 1.5% of unpaid tax will accrue monthly beginning Tuesday, September 1, 2026.
The same city portal lists the 2026 tax rate as $2.58081 per $100 of assessed value. That rate does not determine every taxpayer’s final bill by itself. The amount due also depends on the property’s assessed value and any applicable account charges or program information.
Taxpayers participating in a relief, freeze or quarterly-payment program should also check whether they must complete recertification or submit additional program paperwork by the applicable deadline. The city’s FY26 tax-relief brochure describes different requirements for the programs.
Where to get help
Memphis Treasury lists (901) 522-1111 for questions about the Tax Relief and Tax Freeze programs and to schedule an appointment for application assistance. The city says in-person assistance requires an appointment.
Treasury’s regular listed hours are 8:30 a.m. to 5 p.m. Monday through Friday. In its July 27 notice, the city said seasonal phone hours were extended to 7:30 a.m. to 5 p.m. Taxpayers can use the official city lookup and payment systems to review their accounts, but should contact Treasury when they need confirmation of eligibility, legal accuracy or a final balance.
Residents who are unsure whether their voucher is complete, whether recertification is required or how to submit payment should resolve those questions before August 31. Unpaid tax can begin accruing interest on September 1.
Sources
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